System Requirements
Overview
Last Reviewed January 2021 | Download System Requirements (PDF 119.4KB)
This information has been developed to provide you with information to effectively use MYOB Accountants Office and Accountants Enterprise applications in your practice. The system requirements recommend the hardware specifications for running MYOB applications. It also details the Microsoft operating systems, databases, and Office versions that MYOB applications are tested on.
It is important to note that system requirements will change as manufacturers release new technologies and old ones become obsolete or are no longer supported by the manufacturer. The system requirements will be kept up-to-date in line with these changes.
The MYOB system requirements are broken into the following areas:
- Server
- Workstation
- Standalone
- Printers
- Operating system, database, and Microsoft Office
- Internet Browsers
- MYOB Practice Cloud Partners+
The MYOB system requirements relate to versions of the following MYOB applications that are currently in the market. If your practice is running an MYOB product that is not listed, please speak to your sales specialist. Separate information about recommended system requirements for the MYOB AccountRight range is available.
TAX |
CLIENT ACCOUNTING |
PRACTICE MANAGEMENT |
DOCUMENT MANAGEMENT |
OTHER |
AO Tax |
AO Client Accounting - Ledger - Statutory Reporter - Workpapers - Assets Live |
AO Practice Manager |
AO Document Manager |
AO Corporate Compliance+ |
AE Tax |
AE Client Accounting - Ledger - Statutory Reporter - Workpapers - Assets Live |
AE Practice Manager |
AE Document Manager |
AE Corporate Compliance+ |
|
Ledger* |
|
PDF Manager |
ProfitOptimiser |
|
AE MAS |
|
|
|
|
AE Accounts (Series 8 & 6) |
|
|
AE System Release |
|
AE Reporter |
|
|
AE Profiles (Series 8 and 6) |
|
AE Assets |
|
|
MYOB Portal |
|
AE AMS (NZ only) |
|
|
CompanyDocs+ |
*MYOB Ledger is the latest online general ledger specifically designed for accounting practices. Contact your sales specialist if you want more information.
+ AU only
General Disclaimer
MYOB is a developer of software and undertakes testing of its software to determine the applicable operating environment and hardware specifications. Given the complexity of such software and the fact that MYOB does not hold itself out to be an expert in hardware, network, or operating environments, it cannot guarantee the trouble free operation of its software on the hardware, network, or operating environments specified below. MYOB recommends clients employ or contract a qualified hardware/network technician to assist in configuring their hardware, network, and operating system to enable them to use MYOB software. This document should be provided to your qualified hardware/network technician when working on your system.
Server
A server is not required if using MYOB software as a standalone (that is, where the software is used on one machine only and installed on the local hard drive). Please consult the Standalone section of the MYOB system requirements for further details.
When setting up a server to run MYOB software, it is important to note:
- MYOB AE software is not tested on peer-to-peer networks. A peer-to-peer network is where the workstation is also used as a server.
- MYOB AE software is not tested in environments where an operating system designed for a workstation is used as a server.
- MYOB AO software is tested on peer-to-peer networks where the desktop operating system is used as a server for sites with up to five concurrent users.
| SERVER REQUIREMENTS (EXCLUDING TERMINAL SERVER) | |
| Processor | Dual Core Server class processor |
| RAM | 8 GB or more |
| Hard Disk |
|
| Other |
|
WINDOWS TERMINAL SERVER/MICROSOFT REMOTE DESKTOP SERVICES REQUIREMENTS |
|
Processor |
2 x Dual or Quad Core Server class processor |
RAM |
Base of 8 GB plus 1 GB per user |
Hard Disk* |
|
Other |
|
* Hard disk requirements for Document Manager:
The file store size is dependent on your electronic file volume. The following can be used as a guide: 100,000 documents require approximately 35 GB of disk space in the file store (estimated using an average file size of 350 kB).
When estimating how much disk space you need, ensure all documents are considered including emails, scanned documents, image files, spread sheets, letters, PDFs, and so on. You should ensure you have enough storage space for at least five years worth of documents or the expected life of the hardware, allowing for growth. Always allow for system needs when looking at drive capacity to allow for housekeeping.
Below are the hard disk requirements for the Document Manager File Store:
USERS |
MINIMUM |
RECOMMENDED |
1 to 14 |
40 GB |
300 GB |
15 to 50 |
80 GB |
300 GB |
50+ |
150 GB |
500 GB |
Standalone
STANDALONE (THAT IS, CLIENT & SERVER ON SAME MACHINE) |
|
Processor |
Equivalent to Intel i5 or greater |
RAM |
8 GB |
Hard Disk |
|
Other |
|
Printers
A laser quality printer is required. MYOB operates with most standard printers that are supported by your operating system. MYOB does not support the use of dot matrix printers. MYOB products are designed to work with true type fonts. Using post script fonts may produce unwanted results and accordingly is not supported by MYOB.
Microsoft operating system, database, and MS Office
MYOB supports AE and AO applications on a number of Microsoft environments (versions of operating system, database, and Office). The tables below detail the environments that MYOB currently supports when running either AE or AO applications.
If an environment is not listed or is past the ‘End Date for MYOB Support’, MYOB will not support the running of either AE or AO on that environment.
Supported Microsoft Server operating systems
MYOB AE and AO applications are supported on the following versions of Microsoft operating systems:
OPERATING SYSTEM |
REFERENCE NOTES |
END DATE FOR MYOB SUPPORT |
| Window Server 2019 | KB 31932252 | |
| Windows Server 2019 Remote Desktop Services | KB 31932252 | |
| Windows Server 2016 | KB38659 | |
| Windows Server 2016 Remote Desktop Services |
KB38659 | |
Windows Server 2012 / 2012 R2 |
|
|
Windows Server 2012 / 2012 R2 |
|
|
| Small Business Server 2011 SP1 | 31 December 2017 | |
| Window Server 2008 R2 SP1 Terminal Services: 64 bit | 31 December 2017 | |
| Window Server 2008 R2 SP1: 64 bit | 31 December 2017 |
Supported Microsoft desktop operating systems
MYOB AE and AO applications are supported on the following versions of Microsoft desktop operating systems:
MYOB AE and AO applications are not supported on Windows 8 RT.
Supported Microsoft databases
MYOB AE applications are supported on the following versions of Microsoft databases
| DATABASE | REFERENCE NOTES | END DATE FOR MYOB SUPPORT |
| Microsoft SQL Server 2019: 64Bit* | KB57115600 | |
| Microsoft SQL Server 2017: 64 bit* | KB39102 | |
| Microsoft SQL Server 2016: 64 bit* | KB38486 | |
| Microsoft SQL Server 2014: 32 and 64 bit | KB37212 | |
| Microsoft SQL Server 2012: 64 bit | KB34911 | |
| Microsoft SQL Server 2012: 32 bit | KB34911 | |
| Microsoft SQL Server 2008 R2: 64 bit** | R2: 31 December 2016 | |
| Microsoft SQL Server 2008 R2: 32 bit | R2: 31 December 2016 |
* Microsoft have released SQL 2019, SQL 2017 and SQL 2016 in 64 bit only. AE practices looking to upgrade will need to ensure they are using a 64 bit operating system. AE practices who integrate to Accountants Office Classic, please refer to the *** note below.
** For MYOB AO sites integrating to AO Classic, Microsoft SQL Express 2008 R2 32 bit is supported on versions prior to 2017.2. For later versions SQL 2014 Express 32 bit is supported which will be supplied in the MYOB product installs. Other versions of SQL are not supported with MYOB AO.
*** For New Zealand MYOB AE sites which integrate to Accountants Office Classic, Microsoft SQL Server 2012 32 bit and SQL Server 2014 32 bit are currently supported.
Supported Microsoft Office
MYOB AE and AO applications are supported on the following versions of Microsoft Office:
MICROSOFT OFFICE |
REFERENCE NOTES |
END DATE FOR MYOB SUPPORT |
| Microsoft Office 2019 | KB 31932254 | |
| Microsoft Office 2016 | KB38006 | |
Microsoft Office 2013 |
|
|
Microsoft Office 365 |
|
|
Microsoft Office 2010 |
|
31 December 2016 |
Supported Browsers
MYOB products and services that require access to the internet are supported on the latest two versions of the following browsers to ensure that content displays and performs correctly:
Internet Explorer
In January 2016 Microsoft made changes to the support status of Internet Explorer. As of that date, Internet Explorer 11 became the Microsoft supported browser for the majority of current operating systems.
To ensure that MYOB is providing safe and secure access to our online products and services, Internet Explorer 11 and Microsoft Edge are now the two supported Microsoft browsers.
Refer to KB37609 for more information.
Virtualisation
MYOB AE and AO applications operate successfully in virtualised environments where the appropriate hardware and configurations are employed. To ensure the smooth operation of your system, MYOB recommends engaging an experienced IT Professional to design and deploy the infrastructure to support the virtualised systems.
As a software vendor although MYOB do not test the different virtualisation technologies, MYOB can confirm that clients successfully use a range of virtualisation solutions. The most common virtualisation solutions being used by clients are those from the following suppliers:
- Microsoft
- VMware
- Citrix
To determining the hardware requirements of the server, MYOB recommends that the technical requirements provided in previous sections should be factored in when scaling the hardware to support the virtual systems. For example, ensuring that appropriate CPU, RAM and disk space is provided to each virtual server is necessary. Depending on the number of virtual servers and their roles, the underlying hardware required will then vary.
We also recommend you refer to the other technologies mentioned in this document to determine the support status of the operating systems, Office and SQL versions that can be used on the Guest (or virtualised) systems you deploy.
For more information, speak to your IT Professional.
MYOB Practice Cloud Partner+
Many accounting practices are looking for the benefits of moving their practice to the cloud, without having to compromise on the rich functionality, deep integration and true document management you have come to expect from your MYOB software?
The MYOB Practice Cloud Partner Program now enables you to move your MYOB AE or MYOB AO software to the cloud, without the compromise.
Introducing the MYOB Practice Cloud Partners
Through a rigorous accreditation process, MYOB has endorsed a limited number of Australian IT Hosting Providers to deliver MYOB AE and AO online.
Beyond delivering your MYOB Practice Solutions, MYOB Practice Cloud Partners can also host any other productivity software that you currently use, completely in the cloud – including MS Office or any other third party application.
As long as you are connected to the internet you’ll be able to access all of your practice applications, MYOB or otherwise, anywhere, at any time.
Benefits
Hosting delivers an accounting practice:
- Anywhere, anytime access
- No longer manage installs or upgrades yourself
- No back ups
- No Servers
Hosting also means an accounting practice retains the rich functionality, deep integration and true document management offered by MYOB AO and AE today.
Accreditation
By working with an MYOB Practice Cloud Partner, you can rest assured that you are in safe hands. To join this exclusive group, a Cloud Partner must:
- Have a proven track record of delivering MYOB AE or AO in a hosted environment with 99.9% availability
- Pass the MYOB Hosting Provider ‘Technical Exam’
- Be subject to and pass an annual audit
- Meet the MYOB Practice Solutions System Requirements
- Demonstrate environment security and protection against unauthorised access
- Prove the long-term financial stability of their organisation.
Choice
Each of the MYOB Practice Cloud Partners offer additional services such as hosting MS Office or other third party applications, disaster recovery, device support options and differing SLAs. The aim is to offer choice to accountants in practice and for the Cloud Partners to deliver solutions with unique benefits.
For more information
If you want to move to the cloud without the compromise check out the MYOB Practice Cloud Partners.
+ AU only